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Patient Tools

Get answer to frequently asked questions


How do I get in touch with the hospital?

You can call us, write to us, or book an appointment:

  • Website:
  • Email:
  • 24 hours online chat
  • Telephone:0512-2584223/ 25/ 26(Lakhanpur); 0512-2780883/84/85 (Mandhana); 0122-2327306, 0122- 2327309 (Ghaziabad)
  • Direct walk-in
  • Fax:
  • Book an appointment here

Why RAMA group of hospitals?

  • The Rama Group and its major and satellite hospitals are some of the most sophisticated, state of the art, current and well-equipped (both in technology, manpower and skill) in North India.
  • To know more about Rama Hospital(s), click here.

I do not have medical records; will that be an issue?

In such a case, we request you to elaborate on your present symptoms and conditions along with past medical history, if any, following which, we will recommend the right path to you. We will also create a medical file for you to collate all your details to ensure smooth transition across departments and concerned medical staff.

Have Mediclaim/insurance/cashless facility and my govt. /company will pay on my behalf. Hence, whom can I get in touch with to avail cashless benefit?

In either of the above cases, you need to give us the contact details of the concerned person so that we can initiate the process and make arrangements for you to avail cashless benefit.

What are the hospital timings and official working hours?

The hospital is functional 24 hours a day. For timings pertaining to our doctors and nursing staff, diagnostics and procedural units, please contact our helpline.

What mode of payments are supported by Rama Hospital(s)?

  • Wire Transfer:  Your bank account to Rama Hospital bank account transfer. You can transfer the funds on the bank account details we will provide to you. It takes 4–5 days for the funds to get credited. You may send the scanned copy of transfer receipt to us and excess amount, if any, will be refunded to you in INR at the time of bill settlement/discharge.
  • Direct Payment at the time of admission directly through cash, card, or traveler’s check
  • Payment through major credit cards like visa, Master Card, AMEX and CIRRUS
  • Payment for inpatient services is accepted in the following currencies:
    • USD
    • Euro
    • Pounds
    • Omani Riyal
    • UAE Dhiram
    • Kuwait Dinar
    • Saudi Riyal

Where is the hospital located?

Rama Hospitals are in Lakhanpur, Mandhana and Ghaziabad. Detailed address and transportation to the respective locations can be found here.

Do you have a pickup service?

Since it can be a daunting task to navigate and travel in a new country, all the patients travelling to India from across the globe are provided with pick up services.For domestic patients, pick up can be arranged upon advance notification. For further information, please contact our helpline.

How can I book an appointment?

For booking an appointment, domestic and international patients can dial +91XXXXXXXXX. After selecting your preferred language, please press XX. You can also e-mail us at or click here.

What types of in-patient rooms are available?

We have the following categories of wards and rooms available:

  • Multi-bedrooms
  • Twin sharing
  • Single room
  • Single deluxe
  • Super deluxe
  • Suite

Click here for more details on wards and rooms.

What documents do I need to carry for admission?

Following is the list of documents that must be carried for admission:

  • Request for Admission Form duly filled in and signed by the Rama Hospital doctor
  • Patient’s ID proof and an address proof is mandatory (Voter’s Card/Ration Card/Driving License/Passport/Aadhaar Card)
  • Record of treatment prior to this hospitalization
  • Doctor’s prescription/discharge summary of previous admission, if any
  • Investigation reports related to relevant treatment
  • Treatment record related to current hospitalization
  • OPD prescription
  • Investigation reports related to relevant treatment
  • For claims above INR 1 Lakh, ID proof and address proof of the policy holder or the main member in the policy, along with a copy of PAN Card/ Aadhaar Card and 1 passport size photograph of the patient
  • For Corporate patients, Employee Card and an ID proof

Pre-authorization form, along with the above-mentioned papers should be submitted at the Admission/ Insurance Desk within 24 hours of admission.

How long does the admission process take?

The admission process takes approximately 20-25 minutes, once the bed is available.

Our team tries its best to admit the patient as early as possible. In case the desired bed is not available, the patient is offered the next best available room/ bed.

What facilities are available for attendants?

One attendant is allowed to stay with the patient at all times, while the patient is in the room. Once the patient is shifted to OT/ ICU, the room needs to be vacated and one ICU night lounge pass is issued to the attendant.

Facilities available for attendants include:

  • Sofa bed in all rooms (twin, single room, single deluxe, super deluxe and suite)
  • Meals service (at extra charge)
  • Valet car parking
  • Round-the-clock food court located on UG floor or the cafeteria (7:00am to 9:30pm) located on LG floor
  • Cloakroom in the 3rd basement for heavy luggage
  • Cloakroom in the 3rd basement for heavy luggage
  • Support services such as Wi-fi, internet, travel bookings
  • Yoga and meditation classes
  • Healthy food: Cooking classes

What insurance is accepted?

Medical policies from the following major insurance companies are accepted at Rama Hospital

  • Alankit Health Care Ltd.
  • Apollo Munich GIC Ltd.
  • Vipul Medcorp Pvt. Ltd.
  • Bajaj Allianz Gen Insurance Co. Ltd.
  • Vidal Healthcare Services Pvt. Ltd. (TTK)
  • Chola MS Gen Insurance Co. Ltd.
  • Universal SOMPO GIC Ltd.
  • Dedicated Healthcare Services TPA India Ltd.
  • United Healthcare India (Pvt.) Ltd.
  • East West Assist Pvt. Ltd.
  • Star Health & Allied Insurance Co. Ltd.
  • Family Health Plan Ltd.
  • Safeway Mediclaim Services Pvt. Ltd.
  • Focus Healthcare
  • Reliance Gen Insurance Co. (R Care)
  • Future Generali India Insurance Co. Pvt. Ltd.
  • Religare Health Insurance Co. Ltd.
  • Genins India TPA Ltd.
  • Raksha TPA (P) Ltd.
  • Good Health Plan Ltd.
  • Park Mediclaim Consultants Pvt. Ltd.
  • HDFC Ergo Gen insurance Co. Ltd.
  • Paramount Health Services (TPA) Pvt. Ltd.
  • Health India TPA Services Pvt. Ltd.
  • Medsave Health Care Ltd.
  • Health Insurance TPA of India Ltd.
  • MediaAssist India Pvt. Ltd.
  • Heritage Health Services Pvt. Ltd.
  • MD India Healthcare Services (TPA) Pvt.Ltd.
  • ICICI Lombard GIC Ltd.
  • Max Bupa Health Insurance Co. Ltd.
  • IFFCO Tokyo GIC Ltd.
  • E-Meditek (TPA) Services Ltd.

How do I get an estimate of my planned medical treatment?

We have financial counsellors who help with the estimation of cost of your treatment, once the consultation with the doctor has been completed.

For more details, call us at +91XXXXXXXXX, or e-mail us at

When do I need to pay my complete bill?

  • The interim bills need to be paid on a daily basis
  • In case of surgeries, the estimated bill needs to be paid in advance of the procedure
  • The final bill is processed at the time of patient discharge which needs to be paid before the patient is discharged from the hospital

What tests are conducted at Rama?

We have a wide range of lab tests, Radiology tests, Other Diagnostic Tests and Advance Tests.Our pathologists and technologists are working closely with our clinicians to provide accurate and timely results.

How long will it take to get my test results?

Depending on the nature of the test performed, the time of report availability differs. We make every effort to provide all reports in a timely manner.

What facilities does the hospital have in place, specifically for international patients?

The facilities offered to international patients include:

  • Treatment packages in advance
  • Visa assistance
  • Airport pick and drop facility
  • Hotel reservations
  • Language interpreters
  • Express check-in through our dedicated international patients lounge
  • In-house business centre
  • Choice of international cuisine
  • International newspapers and internet access in the room
  • Dedicated international executive during your entire stay with us for all your medical and non-medical needs
  • Ambulance pick-up
  • Concierge services for dining and entertainment
  • Follow up assistance for future appointment scheduling after discharge

For more details, check on link to visit our International Patient Services page.

What are the visiting hours?

The visiting hours are between 5:00 pm and 7:00 pm for patients admitted in our in-patient wards. Please note that only one visitor is allowed at any time. For ICU visiting hours please contact our helpline

What are the policies and rules for visitors?

The following are not permitted in the hospital premises:

  • Eatables from outside
  • Flowers
  • Electrical appliances
  • Combustible items
  • Jewelry and other valuable commodities
  • Smoking/ Intoxicants of any nature
  • Children below 12 years of age are not allowed in in-patient areas
  • Private arms or personal security, other than authorized police personnel
  • The attendants are supposed to vacate the room, immediately, if their patient is shifted elsewhere.
  • The hospital reserves the right to discharge the patient in case any of the above-mentioned rules are found to be violated.

How do I follow up with my doctor?

For IPD patients: Follow up date is mentioned on the discharge summary

For OPD patients: Your doctor will advise you about your next appointment. Kindly call on our helpline number…………………, or e-mail at …………………...In addition, you can obtain a follow-up video,phone or e-mail consultation through our telemedicine services.

What is the post discharge services you offer?

We have tied-up with third party home care service providers for sample collection and in-home rehabilitation of our patients.

A list of our providers is mentioned below:

  • Provider 1
  • Provider 2
  • Provider 3

Why should I opt for healthcare facilities or consultation in India?

The advantages for medical treatments in India include reduced costs, availability of latest medical technologies, and a growing compliance with international quality standards, as well as the fact that foreigners are less likely to face a language barrier in India. The Indian government is taking strong positive steps to address infrastructure issues that hinder the country's growth in medical tourism.

How should I ensure a safe and secure travel to the city and to the hospital I plan to get myself/family member treated at?

Ghaziabad is a city in the Indian state of Uttar Pradesh and a part of the National Capital Region of Delhi. It is the administrative headquarters of Ghaziabad district and is the largest city in western Uttar Pradesh, with a population of 2,358,525. Well connected by roads and railways, it is a major rail junction for North India. It is sometimes referred to as the "Gateway of Uttar Pradesh" because it is close to New Delhi, on the main route into Uttar Pradesh. Recent construction works have led to the city being described by a City Mayors Foundation survey as the second fastest growing in the world. Situated in the Upper Gangetic Plains, the city has two major divisions separated by the Hindon River.

Kanpur is a large city in the state of Uttar Pradesh, India. The city is famous for its leather and textile industries. It is the 12th most populous city in India and 11th most populous urban agglomeration with a population of ~5 million. It is also the administrative headquarters of Kanpur Nagar district and Kanpur division. Located on the west bank of the Ganges River, it is a major trade and commercial centre in North India. The city is widely regarded as "The Leather City of the World" and is also nicknamed as "Manchester of India".

My reports are in regional language (Swahili/Arabic/French). What do I do?

We recommend getting the summary of your records in the English language from your family doctor. In case that is not possible, we will try and do the needful.

What visa should I obtain to avail treatments?

While travelling for treatments, patients and their attendants must check their visa type [Patient: Medical Visa (MV) & Medical Attendant (MX)] for getting their visa.

How do I obtain a medical visa?

Please send us scanned copies of the passports of the patient and his/her attendant so that we can issue the visa facilitation/invitation letter at the earliest, which will enable you to get a medical visa. We also request both the patient and their respective attendant to carry 8 copies each of their passport-sized photographs.

Is there an airport pickup facility?

If required, yes. Your case manager will arrange for your pick-up after receiving your travel documents and itinerary. An international patient service team will send to you the name and contact details of the staffer and the same person will escort you to the hospital. In case you are unable to find the person, just make a call on the hospital number or to your case manager.

Still Need Help?

Please reach out to us at any time and we shall get in touch with you.

Contact Us

Need Assistance?
Get in touch with us

Please call on the below numbers to calls may be monitored or recorded for the quality purposes.

Rama Hospital in Hapur-Delhi 78-7777-5530

Rama Hospital in Lakhanpur 78-7777-8802

Rama Hospital in Mandhana 78-7777-5502

Our representatives are available Monday through Sunday, from 8 a.m to 8 p.m IST, Except for holidays

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